Shipping & Returns

Contact & Store Info

Frame It Waban Gallery & Waban Photo
1645 Beacon Street
Waban (Newton), MA 02468
Get Directions

Store Hours

Tuesday – 10am – 5pm
Wednesday – 10am – 6pm
Thursday – 10am – 6pm
Friday – 10am – 5pm
Saturday – 10am – 5pm
Sunday / Monday – Closed

We are also open by appointment in the morning and evening.

Shipping Policy & Rates

To track a specific order, go to "My Account"

Orders are shipped by UPS, FedEx, and USPS to anywhere in the continental United States.

You must create an account to get the free shipping...

Join our website and get FREE shipping on most orders over $99
$9.99 shipping for orders under $99 and guest shoppers.
*For shipping to Alaska and Hawaii, please call for rates!

PLEASE NOTE: Free and flat-rate shipping does not apply to any custom framing orders, custom-made products, or shipments containing original art.

Most orders are shipped in 1–2 days. We will inform you if there are any delays.
Special product orders may take 7–14 days to ship. You will be notified with an expected ship date.
Overnight and expedited shipping options are available. Call us if you need rush delivery.
Damaged shipments must be reported within 5 days of receipt.
We are not responsible for shipping carrier delays.

Returns Policy

If there is a problem with your order, please let us know and we will make every effort to correct it.

We offer a 30-day full refund policy on many products. See the exceptions below. Shipping charges are not refundable. Returned items must be in new condition with original packaging.

Note: If your order originally qualified for free shipping but no longer does after returns, a $10.99 shipping charge will be deducted from your amount refunded.

For returns or questions, call us at (617) 964-2161 during business hours, or email info@frameitwaban.com. Items may also be returned in-store.

Non-returnable Products Include:

All customer photo prints and custom printed photo products
All custom-designed products
Custom framing and mounting
Custom-ordered mat, frame, and mirror sizes
Specially ordered frames and products

These non-returnable items may only be replaced if defective, misproduced, or damaged in shipment.