Frame It/ Waban Gallery
& WabanPhoto
1645 Beacon Street
Waban (Newton), MA 02468
Get Directions

Phone: 617-964-2161
Fax: 617-969-9736
E-Mail: info@frameitwaban.com


Store Hours:

Tuesday - 10am - 5pm
Wednesday - 10am - 6pm
Thursday - 10am - 6pm
Friday - 10am - 5pm
Saturday - 10am - 5pm
Sunday / Monday - Closed

We are also open by appointment in the morning and evening.


Frequently Asked Questions

Q - How much does shipping cost?

A - We offer free shipping to registered customers on orders over $99, and a flat rate of $10.99 for orders up to $99. Flat rate shipping does not apply to custom framing or shipping that includes original art.

Q - Do you ship internationally?

A - At this time, we only offer shipping within the continental United States.

Q - Can I get ready made frames in a size not shown?

A - Yes, it is possible to get many of the ready made frames we carry in non standard sizes. Please call or email with your specifications. Please note that custom-built products are not returnable.

Q - There are many picture frames stores that sell at discounts, do you?

A - We have always believed in the philosophy of honest everyday pricing without fake sales or discounts. No store could afford to really give you 30% to 60% off of a regular price all the time. So many stores inflate their prices just to claim that they discount. Or worse, they sell you an inferior product or service that isn't worth what is sells for in the first place. We are proud of the fact that we give our customers the absolute best quality, service and selection at everyday pricing.

Q - What is your custom framing turnaround time?

A - Our turnaround time is about 2 weeks. We can also accommodate rush orders as quick as same day with our large in stock collection of mats and frames.

Q - Do you repair damaged frames, artwork and replace broken glass?

A - Yes. We can repair many damaged frames, replace glass and mats. We also work with expert art restorers for artwork repair.

Q - If I get something framed and don't like how it came out, what can I do?

A - We are extremely proud of the fact that we get the job done right the first time. From the initial design to the finished product we strive for perfection. In over 47 years of business we have framed well over 100,000 pictures and have had less than 50 pieces not be right! So in the unlikely event that something is not right, we work with you to make it right!

Q - How long does it take to get something printed?

A - Since we do most of our printing in house our turnaround times are quick. Standard print orders can be done same day while premium prints are generally next day. Specialty photo products (such as mugs, books and mouse pads) take 2-5 days. Canvas and smaller metal prints take 3 - 4 days. Most orders can be rushed for an addition fee. If you have a specific need or turnaround requirement, call or email us with the details and we can give you more specific answers.

Q - I am looking for a mirror to fit a certain style and space and don't see what I am looking for on the web site. Can you make me one?

A - Yes. Most of the mirrors we sell, we build to customers needs. We have over 2000 frames to choose from, varieties of mirror glass that we can make into just about any size you need. PLEASE NOTE: Custom made mirrors are not returnable and don't quality for free shipping.

Q - If I buy a product online and return it to the store, do I get the shipping charges back?

A - No. All shipping charges are not refundable.

Q - Do the product images on the screen look exactly like what I will receive?

We have made every effort to make the images we display on this web site as accurate as possible. However, due to differences in phone, tablet, computer screen settings and calibrations, images will vary from screen to screen and usually look slightly different than the actual product.

Q - If I receive a product and it is defective, how long does it take to get a new one?

Replacement orders will be sent out within 48 hours as long as we have it available.

 

Still have questions?

Please contact us for more information!