Frame It/ Waban Gallery
& WabanPhoto
1645 Beacon Street
Waban (Newton), MA 02468
Get Directions

Phone: 617-964-2161
Fax: 617-969-9736

Temporary Store Hours
for the duration of the COVID-19 isolation period:

Frame It / Waban Gallery will be CLOSED from March 25 to May 18. We will make every effort to ship online orders during this time.
We expect to resume normal store hours on Tuesday, May 19.

Please continue to shop our website anytime (and wash your hands afterwards.)

We are also open by appointment in the morning and evening.

Our Customer Satisfaction Policy

We take great pride and care in the products and services we offer, so if there is a problem with your order, please call us at (617) 964-2161 or email us at

Shipping Policy & Rates

To track a specific order, go to "My Account"

Orders are shipped by UPS, FedEx and USPS.

We offer simple flat rate shipping on most products and orders*

- $9.99 shipping for orders up to $300

- $14.99 shipping for orders from $301 to $1000

- $19.99 shipping for orders over $1001.


PLEASE NOTE: Flat rate shipping does not apply to custom framing or shipping that includes original art.

- Most orders are shipped in 1-2 days. We will inform you if there are any delays.

- Custom-made and designed products usually ship with in 3-5 days.

- Special orders for products not in stock may take 7-14 days to ship. We will notify you when we expect to ship your special order.

- Overnight and expedited shipping services are available. Please call us if you require rush delivery service.

- All shipments received damaged must be reported to us within 5 days of receipt.

Returns Policy

If there is a problem with your order, please let us know and we will make every effort to correct the problem.

We offer a 30 day full refund return policy on many products. See list below for exceptions. Shipping charges are not refundable. All returned products must be in new condition and contain all of the original packaging.

For additional information or return shipping authorization, please call us at (617) 964-2161 during business hours or e-mail You may also return items in-store.

Non-returnable products include:
- All customer photo prints and custom printed photo products.
- All custom designed products.
- Custom framing and mounting.
- Custom ordered sizes of mats, frames and mirrors.
- Specially ordered frames and products.
These non returnable items will only be replaced due to defects in workmanship, production errors or damage during shipment.

Security Policy

Frame It/ Waban Gallery uses SSL security and encryption to protect your personal data. All of your credit card transactions are handled through, a leader in e-commerce processing. We take every effort to protect your information. We will not and do not sell or distribute any of your information to anyone!

Uploaded images are stored for printing purposes only. We do not sell, distribute or use your images.

Privacy Policy

Any and all customer information collected by Frame It/ Waban Gallery is for order fulfillment purposes only. We do not sell or distribute customer names, contact information, shopping cart data, or any of your information or images to anyone!

We take your privacy very seriously and we make every effort to protect your information. Your credit card information is securely handled by Authorize.Net. If you have any specific questions, please call 617-964-2161 or email us.